Below are some commonly asked questions about product use and setup, along with tutorial videos from the manufacturers.

For any service need, you can always call our staff at (716) 632-5400

If you are looking to schedule a service call, you can click here to use our convenient online form to schedule an appointment.


Lighting the Pilot Light on a Gas Fireplace or Gas Insert

Tips to safely and properly ignite a gas pilot.

Replacement piezo ignitor http://amzn.to/2i7clAn Replacement Thermopile http://amzn.to/2j1sFm3 WARNING!!! Read and follow the instructions that came with your fireplace, because if you do not follow the instructions exactly, a fire or explosion may result, your house could blow up and you could die. [I'm not being overdramatic by the way] Do not go by what I say.

Proflame Remote

See the full tutorial on how to operate the remote for Proflame Gas products.

Proflame Remote Operation Tutorial

Operating a Skytech Fireplace Remote

Click video below for a tutorial on Skytech Remote Controls.For support, please do not call number in video. Call us at (716) 632-5400

 

 

Complete troubleshooting instructions for Skytech 1000 series, 1400 series, 3300 series, 5000 series, and 5300 series fireplace remote controls. Visit our sites for more information - Spotix: http://bit.ly/1LOTAfP or Fireplace Remote Controls: http://bit.ly/1LpTV7r MUSIC: SOLO ACOUSTIC GUITAR (Jason Shaw) / http://freemusicarchive.org/music/Jason_Shaw/

How To Install Skytech Remote Controls

Click video below for tutorial on how to install Skytech Remote Controls

For support, please do not call number in video. Call us at (716) 632-5400

 
Complete instructions on how to install a SKY-1001-A fireplace remote control for your gas fireplace, along with instructions for troubleshooting. Visit our site for more information Fireplace Remote Controls: http://bit.ly/1MXhtmk or Spotix: http://bit.ly/1Gm3LZd Shop Replacement Parts Here: http://bit.ly/1R0Ud64